What we do... Impertio Services creates communication solutions for your business needs. Our niche is telephony, specifically creating solutions for the Avaya IP Office PBX. It is a phone system for small to medium sized businesses and has been in production since 2001. Some of the applications and information you find here focuses specifically on this platform. Other tools are for more general use. You will find our tutorials section particularly useful and can be a great value add for your customers. Tutorials can also be customized with your business logo, contact information and artwork. © Impertio Services, 2011 IP Office SMDR logger Changes to the Avaya IP Office have rendered some built in tools, such as Delta Server, no longer fully functional. The SMDR Logger outputs SMDR records to text files rolled over at midnight. This application is a free download. IP Office conferencing COMING SOON! The Avaya IP Office plaform has a powerful built-in conferencing capacity. Check out these how-to’s to expand its capabilities combined with specially designed call flows in Voicemail Pro.   The Panic Button   This combination of hardware and programming ads a new capability to the Avaya IP Office. Do you have a reception area or centrally located station that needs the ability to alert a group? Then this is the solution for you. Impertio - im-pur-shee-oh - [Latin] - v. communicate Money in the bank... If you haven’t reviewed your business phone bill in over five years you are probably PAYING TOO MUCH  for your service.   Released May 2, 2011 We are proud to announce the introduction of a free tool for gathering and viewing call data from the Avaya IP Office. The SMDR Log Viewer is a combination of Windows services and programs that allow you to see what and who is calling in and out of your business. SMDR stands for Station Message Detail Reporting. This information contains, caller id, call duration, hold duration, ringing time, number called (DDI) for each call into your system. Are there other tools that do this? Yes... but our tool can take its input from multiple IP Office systems. In other words, if you have two, three or more networked Avaya IP Office phone systems, the Impertio SMDR Logger can talk to them ALL! So... how much do we want for such a tool? It’s FREE, yep - and it will stay that way. Check out the documentation from downloads page and you will see how easy it is to set up. In a couple of months, Impertio Services will be releasing a front end reporting tool for the call logging services. We will have meaningful reports so you can compile all this call data into information that will help you make better decisions about your organization. Call Reporting/Call Accounting software can be pricey - we’re releasing our commercial standard version at such a great price, almost anyone can get it.   New content!! Check out the new page on the Avaya CCR product. Go to Appnotes, then select  Avaya CCR Resources.